Collections Advisor
Are you an excellent negotiator with the ability to influence people? Do you have an understanding of a credit collection process?
As a Collections Advisor at Checkatrade, you'll play a crucial role ensuring the financial health of our organisation. Reporting to the Collections Team Leader, you'll be key in the recovery of outstanding client debt. Your primary responsibilities include contacting tradespeople, negotiating repayment plans, and maintaining accurate records while upholding our high standards of professionalism and accuracy. If you are a skilled negotiator, a proactive self-starter with a friendly disposition, and possess the ability to manage multiple tasks efficiently, we encourage you to apply for the position of Collections Advisor at Checkatrade. Does this pique your interest? If so, join us in our journey of growth and contribute to our ongoing success. Your dedication and expertise will play a crucial role in shaping our financial future. Does the thought of having an impact in a scale up business excite you?
Location: Portsmouth, Hampshire. Hybrid working applies. 4 days in the office minimum.
Where do you fit in?
You will play a pivotal role in supporting our trade members, ensuring their accounts are paid on time and within agreed terms. 49,000 trade members and growing, our collections team is sizable and well-trained in providing first-class customer service, whilst managing member expectations on contractual agreements and payment deadlines. Your day-to-day will involve undertaking high volume of calls to existing trades (inbound and outbound), processing payments, setting up new direct debit schedules, agreeing on payment terms and removing any barriers to payment. You’ll also have an opportunity to work on a wide range of systems and tools including Sage, Zuora billing engine, Salesforce CRM and Web Office. Full training will be provided to ensure you are best set to accurately record information. If you are a true service professional and love the idea of troubleshooting issues, removing barriers, and providing top-class service, we’d love to hear from you!
What's in it for you?
- You'll get a brilliant benefits package, including discounts from a range of well-known retailers, gym membership and a scheme to help you buy the latest bike or tech gadgets. Plus lots more.
- You'll be part of an awesome team, with plenty of training and help to be a huge success including opportunities for career progression.
- An excellent salary and benefits within an organisation encouraging you to Be Bold.
We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.
What do you need to succeed?
- Confident and persuasive- you’re a natural negotiator with a strong phone presence. Comfortable with inbound and outbound calls, you communicate clearly and concisely.
- Proactive and eager to grow- you bring a "can-do" attitude while hitting targets. Strong IT and admin skills ensure accurate record-keeping.
- A team player with great interpersonal skills- you thrive in a fast-paced environment. Personable, authentic, and non-scripted, you handle challenges with empathy and integrity.
- Adaptable and cool under pressure- you juggle multiple tasks while meeting goals. Quick to learn, you listen first, solve second.