Trust and Safety Specialist
Checkatrade – The trusted foundation of every home
Putting the check in Checkatrade, our Vetting team is pivotal in upholding the Checkatrade Standard, which all our members must adhere to. As a Trust & Safety Specialist you’re responsible for reviewing our trades regularly, identifying trades who do not comply with our high-quality standards and actively engaging with them to achieve this or owning the process to deactivate those who cannot comply. Your role will be crucial in ensuring our standards are met continuously throughout a trade’s life cycle with us. We’ve got some huge goals, and you could be a part of the journey to achieving these.
Location: Lakeside, Cosham. Hybrid working applies (4 days in the office, 1 day at home).
Where do you fit in?
Join our team as a Trust and Safety Specialist and become the first line of defence in homeowner protection. In this role, you’ll handle a variety of quality-related tasks, confidently managing complex cases, and acting as a key escalation point. You’ll own the deactivation process for trades who don’t meet our standards, conducting thorough vetting checks including credit, qualifications, and insurance reviews—all while handling sensitive information with care and professionalism. Working in a fast-paced contact centre alongside a passionate team, you’ll oversee underperforming trades, lead quality-focused projects, and provide valuable data insights to senior leaders. If you thrive on detail, enjoy solving problems, and want to make a real impact, this is the role for you!
What’s in it for you?
- You’ll be part of a business where people matter and want to see you grow and your career flourish. We offer plenty of opportunities for personal and professional development and progression.
- 40 hour working week contractually shifts are between 8am and 6pm Monday to Friday.
- Plenty of ongoing training and support.
We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.
What do you need to succeed?
- Previous customer service experience in either a phone-based or customer-facing role is beneficial, it’s not a requirement.
- We’re looking for someone with a positive mindset, a willingness to learn, and the ability to work efficiently. You'll be empowered to take ownership, make the right decisions, and deliver exceptional customer experiences.
- This role allows you to manage your workload and responsibilities, so strong time management skills and a proactive approach are essential.
- Attention to detail is crucial, as you’ll be responsible for maintaining the quality of our tradesperson base, ensuring every decision is guided by a customer-focused mindset.
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