Customer Service Advisor

Customer Service Advisor

Are you fantastic on the phone and legendary at listening? Looking for a fast-paced job with variety and challenge, tons of training and plenty of chances to showcase your skills?

Checkatrade’s mission is to be the trusted foundation of every home by connecting people with the trades and tools to make home improvements easy. Our Customer Service Advisors are true Checkatrade Champions and the first in line to answer calls from tradespeople. No two calls will be the same and you’ll be free from scripted conversations, providing a five star service with a smile. 

Location: Portsmouth, Hampshire.4 days in the office, 1 day at home.

Where do you fit in? 

Joining one of the largest teams within Checkatrade, a friendly, fun bunch who love to help people. You'll talk to various Checkatrade members, providing advice and guidance, offering support to our trades, and helping them get the most from their membership. You’ll become an expert in all things Checkatrade, from products and services to promotions and member benefits. You’ll take complex queries in your stride, taking responsibility for your calls and ensuring a one-call resolution wherever possible. With strong admin and IT skills, you’ll log each call, keeping records accurate and up to date. This includes having the opportunity to work on Salesforce CRM and other contact centre tools.

What’s in it for you?

• £25,500 P/A + a monthly bonus with a brilliant benefits package, including paid birthday leave, discounts from a range of well-known retailers, gym membership and a scheme to help you buy the latest bike or tech gadgets. Plus lots more.
• You'll be part of an awesome team, with plenty of training and help you be successful including opportunities for career progression. 
• Once training is completed, hybrid working applies (4 days in the office).

We are an equal opportunities employer that is committed to diversity and inclusion in the workplace. 

What do you need to succeed?

• An excellent telephone manner, superb customer service skills and willingness to learn and progress.
• Be a service superstar and a total team player with great people and communication skills.
• Good IT skills and comfortable working with KPIs in a fast-paced environment with lots of change.
• You’ll be confident, positive, proactive, and calm under pressure.
• You take pride in your work, always striving for the best results for our tradespeople and our business.

We believe in the power of homes to improve lives, support livelihoods, and build communities. That’s why our mission is to be the trusted foundation of every home by connecting people with the trades and tools to make home improvements easy. 

Established in 1998, we’ve built a UK leading brand, expanded our trade base, and seen record levels of consumer demand – but this is just a start! We are excited about the unique opportunity ahead of us to deliver unparalleled growth while strengthening our position as a UK leading marketplace for home improvements and repairs.  

Our values are who we are and what we do. As a collective we are all in and moving at pace. We have a bias for action and are always customer obsessed. We are innately ambitious and think big and bold. And we always do the right thing by our customers and our team.

So, if you want to be part of a forward-thinking, values driven business that is truly going places - then maybe this is the place for you?