Marketplace Analytics & Operations Manager
Checkatrade’s mission is to be the trusted foundation of every home by connecting people with the trades and tools to make home improvements easy. To accelerate our growth, we have an exciting newly created opportunity for an experienced Analytics & Operations Manager to join our awesome Marketplace team. You’ll key focus will be on leveraging data-driven insights, process improvements and automation and experimentation skills to drive growth, efficiency and quality in our marketplace operations. You’ll work closely with product, data, marketing, CRM, and sales & AM teams to super charge our growth in key areas. If your background is a blend of analytics, automation and sales operations then this is the perfect fit. Do you have a keen eye for process improvement? If so, then we’d love to hear from you.
Location: Kings Cross, London. Hybrid working applies with 4 days in the office minimum.
Where do you fit in?
Reporting to the Marketplace Director, you'll own the strategy and implementation of marketplace growth, quality and efficiency initiatives to ensure the job creation and completion funnel is running smoothly. You’ll build CRM & process automations to streamline and standardise activities required to manage the customer operations for trades and internal teams alike. You’ll have great data analysis and visualisation skills to identify deep insights and present them in a compelling way to a wide non-technical audience, driving behavioural change. You’ll demonstrate explicit care to protect all personal and confidential data and information you may encounter about employees, customers, members, suppliers whether that data is held on computer or found in manual, paper systems. Are you driven by success? We are Checkatrade, are you?
We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.
What’s in it for you?
- A greenfield project with the immediate scope to impact our marketplace capability and bottom line.
- A fast-moving scale-up business, with committed investors, ambitious plans and a clear roadmap on how we get there.
- An excellent salary and benefits package that includes annual bonus scheme, private medical and much more!
What do you need to succeed?
- Degree in Business/Economics, STEM, or similar.
- A proven track record of operational and analytical experience gained in a marketplace business, big tech, or top-tier consulting firm.
- Advanced proficiency with SQL and Excel for everyday analysis, low-code/no-code/AI-enabled automation tools to 10-100x processes and good written communication skills.
- Talented at simplifying the complex, you’ll distil complex marketplace dynamics into clear actions whilst bringing your stakeholders along with you.
- Ability to balance long-term strategic thinking whilst ensuring flawless execution with a strong bias for action.
- Experienced in designing robust experiments, measuring adoption, and engagement on new products and processes.
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