Directory Process Team Leader

Directory Process Team Leader

Do you thrive when improving processes?

Checkatrade’s mission is to be the trusted foundation of every home, by connecting people with the trades and tools to make home improvements easy. We have an exciting newly created opportunity for an experienced Team Leader with administrative and/or customer service background to join our Directories function. You'll oversee, inspire and guide the Directories team whilst pulling on operational excellence. You'll join a fast growing function with 25 years of supporting our trades and consumers alike. Your role will involve leveraging data-driven insights to enhance efficiency, streamline workflows, and ensure optimal resource allocation. If you are skilled in developing teams, leveraging data and creating a culture of continuous improvements, this could be the role for you!  

Location: Portsmouth (4 days per week in the office, 1 day working from home).

Where do you fit in?

Reporting to the Strategy and Operations Manager for Directories, your role will be all about people and processes. You will lead a team to ensure key processes related to our Directory product are executed on time and accurately. You'll also use tools such as Excel and Salesforce to collect, analyse, and present data on team performance and workload distribution whilst establishing clear success metrics. Giving regular feedback, you will identify personal training needs and learning styles to support development. You will work cross functionally to ensure that the administrative processes support company-wide initiatives and enhance overall efficiency. Our Directories are loved by trades and consumers alike and go out bi-quarterly to millions of homes across the UK. You'll have an exciting opportunity to become part of the next stage of our journey, building on a brilliant foundation, whilst innovating new. Sound good? 

What’s in it for you?

• An opportunity to make a genuine impact working in a Team Leader role for a household brand that is synonymous with quality and reputation.
• Excellent salary + bonus. A great benefits package including free gym membership, discounts from a wide range of retailers, a healthcare cash plan plus much more. 
• A great office environment. You’ll get to enjoy free breakfast every day, Treat Tuesdays, Free Lunch Thursdays, and a tipple celebration here and there!

We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.

What do you need to succeed?

• Experience in people management and development. A background in Administrative or Customer Service functions would be hugely beneficial.
• Excellent communication skills. 
• A proven ability to coordinate tasks and identify process improvements. 
• Strong problem-solving skills.
• Passion for operational excellence and continuous improvement mindset. 

We believe in the power of homes to improve lives, support livelihoods, and build communities. That’s why our mission is to be the trusted foundation of every home by connecting people with the trades and tools to make home improvements easy. 

Established in 1998, we’ve built a UK leading brand, expanded our trade base, and seen record levels of consumer demand – but this is just a start!  We are excited about the unique opportunity ahead of us to deliver unparalleled growth while strengthening our position as a UK leading marketplace for home improvements and repairs.  

Our values are who we are and what we do. As a collective we are all in and moving at pace. We have a bias for action and are always customer obsessed. We are innately ambitious and think big and bold. And we always do the right thing by our customers and our team.

So, if you want to be part of a forward-thinking, values driven business that is truly going places - then maybe this is the place for you?