Complaints Handler

Complaints Handler- 12-month fixed-term contract

Are you a pro at handling complaints with integrity and professionalism?

As a Complaints Handler, you'll be at the heart of our mission - ensuring every review and complaint is handled with care. You’ll play a key role in upholding our brand, supporting our customers, and driving excellence. If you thrive in an environment where you work collaboratively, investigate and resolve complaints all whilst delivering top-tier customer service? This is your chance to make an impact!

Location: Lakeside, Portsmouth

Where do you fit in?

Reporting to the Reviews Team Leaders, you’ll investigate with integrity, resolve complaints with confidence, and turn challenges into solutions! Own every call and email, delivering top-tier service while keeping consumers and members informed at every step. You’ll gather the facts, collaborate with teams, and drive fast, fair resolutions—all while upholding Checkatrade’s high standards. Tackle disputes head-on, make decisive calls, and ensure every review is handled professionally and on time. Stay sharp, hit your targets, and keep learning, all while protecting sensitive information. Ready to make an impact? Let’s do this!

What’s in it for you?

• Salary is £26,860 per annum
• 40 hour working week, contractually shifts are between 8am and 6pm Monday to Friday.
• You’ll be part of a business where people matter and want to see you grow and your career flourish. We offer plenty of opportunities for personal and professional development and progression.
• Plenty of ongoing training and support.

We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.

What do you need to succeed?

• Complaint Handling experience is a must
• Excellent people skills – confident in speaking to consumers and members.
• Well organised, able to work on your own initiative and part of a team.
• A “can-do” attitude and friendly demeanour while still pushing to get results.
• Strong admin and IT skills in Word, and Excel, with excellent written and verbal skills.

We believe in the power of homes to improve lives, support livelihoods, and build communities. That’s why our mission is to be the trusted foundation of every home by connecting people with the trades and tools to make home improvements easy. 

Established in 1998, we’ve built a UK leading brand, expanded our trade base, and seen record levels of consumer demand – but this is just a start!  We are excited about the unique opportunity ahead of us to deliver unparalleled growth while strengthening our position as a UK leading marketplace for home improvements and repairs.  

Our values are who we are and what we do. As a collective we are all in and moving at pace. We have a bias for action and are always customer obsessed. We are innately ambitious and think big and bold. And we always do the right thing by our customers and our team.

So, if you want to be part of a forward-thinking, values driven business that is truly going places - then maybe this is the place for you?