Service Desk Engineer
Looking to join a business going places? Join us at Checkatrade!
We have an exciting new opportunity for a Service Desk Engineer to serve as the first point of contact for IT support. You’ll be passionate about ensuring that end-users receive timely, effective, and professional assistance with their technical needs. You’ll play a critical role in maintaining operational efficiency and enhancing the user experience. You’ll join us at an exciting time with top-leadership team on board and an ambitious five-year plan that will see us growing ten-fold. If you are an ITIL qualified Service Desk Engineer and enjoy a fast-paced tech scale up, we’d love for you to get in touch! Ready to join our journey?
Location: London based, hybrid working with 3 days in the office applies.
Where do you fit in?
As a trusted partner to end-users, you’ll play a key role in ensuring a seamless IT support to our teams across London and Portsmouth. You’ll report to the Engineering Manager of IT Operations providing end-user assistance across software and hardware. This includes Office 365, Apple MacBooks, Dell laptops and Wyse thin clients. You’ll also help with Audio/ Video equipment and all collaboration tools including Slack, Zoom and MS Teams. In addition, you’ll undertake systems and application support, troubleshooting issues relating to a large variety of SaaS platforms. You'll also undertake hardware and asset management, managing asset lifecycle and inventory. Our future is bright, and we are investing in innovation. You’ll ensure our IT Operations provision is seamless and removes barriers adding value to end-users.
We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.
What's in it for you?
- A business investing in advanced tools and technologies.
- A passionate business with a community of product, engineering, and commercial teams around you. Let’s be bold and get it done!
- A transformational opportunity. We are digitising a largely offline sector. Join us on this journey and build a career with us.
- An excellent salary and benefits package, including a bonus scheme, access to smart tech scheme with latest gadgets and gizmos and much much more.
- You’ll work 40 hours a week Mon to Fri on a rota basis taking turns with your team to cover either 8am to 9am or 5pm to 6pm and the occasional Saturday AM.
What do you need to succeed?
- You’ll be a mid-level Service Desk Engineer with 1st line and 2nd line support experience across software, hardware and network. Ideally, you've worked in a fast-paced tech scale up or marketplace.
- You’ll be ITIL foundation certified and passionate about providing excellent service to your end users internally. You’ll have a can-do attitude and be quick to diagnose issues by performing root cause analysis on incidents
- You’ll be service orientated with excellent communication skills and very comfortable with all levels of users including C-Suite.
- Ideally, you’ve worked for businesses undergoing large digital transformation programmes.
- Be a keen learner and very interested in new technologies and IT innovation.
Interview Process:
Our interview process consists of two stages: an initial conversation with the hiring manager, followed by a second stage featuring a technical discussion.
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