Marketplace Operations Manager
Checkatrade - the trusted foundation in every home
Checkatrade’s mission is to be the trusted foundation of every home by connecting people with the trades and tools to make home improvements easy. To accelerate our growth, we have an exciting newly created opportunity for a Marketplace Operations Manager / Program Manager to join us. Your key focus will be on developing and executing marketplace management strategies to optimise platform job allocation and completion. You’ll work to balance supply and demand across both sides of the marketplace (B2B and B2C) and identify current gaps and opportunities to act upon. You’ll work closely with product, data, marketing, and sales teams to align marketplace strategies with business goals and customer expectations. If your background is a blend of strategy and execution with a track record in two sided marketplaces, we’d love to hear from you. Sound good? Get in touch!
Location: Kings Cross, London or Portsmouth, Hampshire. Hybrid working applies with 4 days in the office minimum.
Where do you fit in?
You’ll play a key role in defining and implementing marketplace management frameworks to improve business performance. This includes working very closely with cross-functional teams to ensure we provide exceptional value to our customers whilst growing revenue and profitably. Some of the key areas you’ll be involved in will be around process design and optimisation. This means you'll work to ensure we have the right toolkit of proven marketplace management levers in place to ensure supply and demand gaps are being addressed. You’ll work with stakeholders across the business to ensure successful adaptation across the business and maintain a close feedback loop. You’ll also define KPIs to measure the success of the marketplace health and regularly report on results.
What’s in it for you?
- A greenfield project with the immediate scope to impact our marketplace capability and bottom line.
- A fast-moving scale-up business, with committed investors, ambitious plans and a clear roadmap on how we get there. We are at the point of a reset with big things to come. You’ll help us get there!
- An excellent salary and benefits package that includes an annual bonus scheme, car allowance, private medical and much more.
We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.
What do you need to succeed?
- Degree in Business/Economics, STEM or similar. You'll couple this with a proven track record of operational and analytical experience gained in a marketplace business/ big tech or top-tier consulting firm.
- Talented at simplifying the complex, you’ll distil complex marketplace dynamics into clear actions whilst bringing your stakeholders along with you.
- Ability to balance long-term strategic thinking whilst ensuring flawless execution and with a strong bias for action.
- Experienced in designing robust experiments, measuring adoption and engagement on new products and processes.
- Proficiency in low-code/no-code/AI-enabled automation tools to 10-100x processes preferred.
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