Collections Team Leader
Ready to lead, motivate, and transform our collections process?
Checkatrade’s mission is to be the trusted foundation of every home, by connecting people with the trades and tools to make home improvements easy. As a Collections Team Leader, your role is pivotal for the subscription membership base. You'll manage a team of Collection Officers, delivering high levels of performance as well as balancing debt resolution with member retention targets. If you have experience in implementing robust controls and continuous improvements with strong technical knowledge and business acumen, then we want to hear from you! You'll play a crucial part in delivering the right solutions, supporting our members, driving cash collection and mitigating against future debt risk.
Location: Lakeside, Portsmouth. Hybrid working applies (4 days in the office, 1 day at home)
Where do you fit in?
Reporting to the Director of Operations Transformation, You'll be supporting the Income Manager and wider collections team. You'll be the Collection Officer's first point of contact for queries, and problems, and to coach them in considering their options and own solutions. You'll play a key role in reducing overall debt levels for subscription memberships via effective collection and take preventative action to avoid further debt/areas whilst minimising the impact of bad debt. Driving a customer service focus throughout the team as well as delivering operational excellence in line with the department and company goals.
What’s it in for you?
- On top of a competitive salary, you'll be eligible for a monthly bonus with a brilliant benefits package, including discounts from a range of well-known retailers, gym membership and a scheme to help you buy the latest bike or tech gadgets. Plus lots more.
- You'll be part of an awesome team, with plenty of training and help to be a huge success including opportunities for career progression.
- 35 hour working week, Monday - Friday, 9am - 5pm.
We are an equal opportunities employer that is committed to diversity and inclusion in the workplace
What do you need to succeed?
- Previous experience as a Team Leader in departments such as Collections, Customer Service, Retentions or similar.
- Strong commercial acumen
- Ability to prioritise and handle multiple tasks to meet deadlines.
- Adept at using systems to identify and implement process improvements.
- Enjoys finding a solution for new initiatives and considering new impacts to drive a culture of continuous improvement.
- Enjoys working in a fast-paced environment and is motivated by the opportunities and the demands that it brings.
- A ‘people person’ who is motivated by developing and leading successful teams and building rapport with stakeholders from other departments.
- Good communication skills – cross-team collaboration.