Marketplace Operations Manager (Trade Success)
Checkatrade – The trusted foundation of every home
To accelerate our growth, we have an exciting newly created opportunity for an experienced (Senior) Manager to join the Marketplace Operations team with a focus on Trade Success. You will ensure our existing members see positive value in their membership in a way that supports a positive flywheel within the marketplace. You’ll work to support trades being successful on our platform, helping them help themselves through scalable automations, tools, processes and CRM journeys, addressing both their ROI and Marketplace Health. You’ll work closely with product, data, marketing, CRM, and sales & AM teams to align programmatic customer success strategies with business goals and customer expectations. If your background is a blend of analytics, automation, customer success and operations then this is the perfect fit. Do you have an analytical mindset? Get in touch!
Location: Kings Cross, London. Hybrid working applies. 4 days in the office.
Where do you fit in?
Reporting to the Marketplace Director, you’ll play a key role in defining and implementing Trade Success frameworks to improve business performance. This includes working very closely with cross-functional teams to ensure we provide exceptional value to our customers whilst growing revenue and profitability. Key areas you'll be involved in include process design, automation and optimization, ensuring we have the right toolkit of proven trade success levers in place to address supply and demand gaps and trade ROI. You’ll work with stakeholders across the business to ensure successful adaptation across the business and maintain a close feedback loop. You’ll also define KPIs to measure the success of the marketplace health and regularly report on results. Are you driven by success? We are Checkatrade, are you?
What’s in it for you?
- A greenfield project with the immediate scope to impact our marketplace capability and bottom line.
- A fast-moving scale-up business, with committed investors, ambitious plans, and a clear roadmap on how we get there. We are at the point of a reset with big things to come. You’ll help us get there!
- An excellent salary and benefits package that includes an annual bonus scheme and much more!
We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.
What do you need to succeed?
- Degree in Business/Economics, STEM, or similar. You'll couple this with a proven track record of operational and analytical experience gained in a marketplace business, big tech, or top-tier consulting firm.
- Advanced proficiency with SQL and Excel for everyday analysis, low-code/no-code/AI-enabled automation tools to 10-100x processes and good written communication skills.
- Talented at simplifying the complex, you’ll distil complex marketplace dynamics into clear actions whilst bringing your stakeholders along with you.
- Ability to balance long-term strategic thinking whilst ensuring flawless execution with a strong bias for action.
- Experienced in designing robust experiments, measuring adoption, and engagement on new products and processes.
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