Senior UX Researcher

Apply
Location
Kings Cross, London
Department
Product Management
About The Role
Senior User Researcher
 
Checkatrade –the trusted foundation of every home

We have an exciting opportunity for a Senior UX Researcher to join our growing product and user experience team. You’ll manage the end-to-end research activities including planning, execution, analysis and insight delivery. Collaborative and passionate with the courage to risk new ways of doing things, you'll deliver on Checkatrade growth agenda through effective product insights, always keeping customers at heart!  Sound good? There’s more! With ambitious plans in place, and a growing team of tech experts on board, the future is bright for Checkatrade. You’ll uncover insights that positively impact product, design and wider business decisions. Got what it takes? We’d love to hear from you.

Location: Kings Cross, London or Portsmouth, Hampshire. Hybrid working applies with 3 days in the office minimum. 

Where do you fit in?

Our mission is to be the trusted foundation of every home by connecting people with the trades and tools to make home improvements easy. Reporting to the Lead UX Researcher, you’ll maintain and develop the company’s in-house research facility. You’ll take a pragmatic approach to delivering research, and always choosing the right tools for the job! You'll work closely with product and development colleagues advocating for users and incorporating the wider business goals. You'll increase shared understanding of customer behaviours through online experiments (A/B testing), benchmark studies, lab studies, surveys and more! You’ll be customer-obsessed – always – identifying and cultivating advocacy to pull on testimonials, case studies and referrals. If you have a passion for tech, then we’d love to hear from you
 
What’s in it for you?
  • An exciting opportunity for you to join a household digital brand that is investing heavily in its future and technology.
  • A fast-moving scale-up business, with committed investors, ambitious plans and a clear roadmap on how we get there. We are at the point of a reset with big things to come. You’ll help us get there!
  • You will receive an excellent salary, bonus scheme along with private medical, plus much more!
We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.

What do you need to succeed?
  • Significant experience as an influential User Researcher with a proven track record of leading and delivering research.
  • Ability to provide actionable insight into complex problems.
  • Strong experience with generative and evaluative research.
  • Ability to identify research opportunities and fully scope out the studies.
  • Solid presentation skills, and experience communicating user-centred research findings to a large number of stakeholders in a persuasively and engagingly.
  • Building and maintaining a research repository.
  • Outstanding presentation skills and delivering findings to stakeholders across the business.
  • You'll work on complex problems, taking a pragmatic approach to delivering research and always choosing the right tools for the job.
  • You'll increase shared understanding of customer behaviours through interviews, surveys, online experiments and more!
 
#LI-SE1
About Us

We believe in the power of homes to improve lives, support livelihoods, and build communities. That’s why our mission is to be the trusted foundation of every home by connecting people with the trades and tools to make home improvements easy. 

Established in 1998, we’ve built a UK leading brand, expanded our trade base, and seen record levels of consumer demand – but this is just a start!  We are excited about the unique opportunity ahead of us to deliver unparalleled growth while strengthening our position as a UK leading marketplace for home improvements and repairs.  

Our values are who we are and what we do. As a collective we are all in and moving at pace. We have a bias for action and are always customer obsessed. We are innately ambitious and think big and bold. And we always do the right thing by our customers and our team.

So, if you want to be part of a forward-thinking, values driven business that is truly going places - then maybe this is the place for you?  

Other jobs like this

Location
Kings Cross, London
Department
Product Management
Location
Kings Cross, London
Department
Product Management
Location
Kings Cross, London
Department
Product Management