Credit Controller

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Location
Lakeside, Portsmouth
Department
Finance
About The Role

Credit Collections Specialist

Checkatrade -The trusted foundation of every home

As a Credit Controller at Checkatrade, your role is crucial to ensuring the financial health of our organisation. You will report to the Credit Control Team Leader and play a pivotal part in the recovery of outstanding client debt. Your primary responsibilities include contacting tradespeople, negotiating repayment plans, and maintaining accurate records while upholding our high standards of professionalism and accuracy. If you are a skilled negotiator, a proactive self-starter with a friendly disposition, and possess the ability to manage multiple tasks efficiently, we encourage you to apply for the position of Credit Controller at Checkatrade. Join us in our journey of growth and contribute to our ongoing success. Your dedication and expertise will play a crucial role in shaping our financial future.

Location - Lakeside, Portsmouth. Hybrid working applies after probation (3 days per week in the office and 2 days working from home).

Where Do You Fit In?

You’ll be working as a part of a wider finance team to support our trade members to ensure their accounts are paid on time and within agreed terms. 49,000 trade members and growing, our collections team is sizable and well trained in providing fantastic service, whilst managing member expectations on contractual agreements and payment deadlines.

Your day to day will involve undertaking high volume of calls to existing trades (inbound and outbound), processing payments, setting up new direct debit schedules, agreeing on payment terms and removing any barriers to payment. You’ll also have an opportunity to work on a wide range of systems and tools including Sage, Zuora billing engine, Salesforce CRM and Web Office.

Full training will be provided to ensure you are best set to accurately record information. We operate with integrity. At Checkatrade, we’ve got a good thing going, we invest in our people and support career development. If you are a true service professional and love the idea of troubleshooting issues, removing barriers, and providing top class service, we’d love to hear from you!

What's In It For You?

  • Excellent salary + monthly bonus (OTE £31,000)
  • You'll also get a brilliant benefits package, including discounts from a range of well-known retailers, gym membership and a scheme to help you buy the latest bike or tech gadgets. Plus lots more.
  • You'll be part of an awesome team, with plenty of training and help to be a huge success including opportunities for career progression.
  • 35 hour working week, Monday - Friday, 9am - 5pm.
  • Once probation is completed, hybrid working applies (3 days in the office).

We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.

What Do You Need to Succeed?

  • You have worked in Accounts or Income departments and have an understanding of the credit collection process.
  • You should be an excellent negotiator with a confident telephone manner, capable of explaining and influencing clearly and concisely. You will also be comfortable making inbound and outbound calls.
  • Be positive, proactive, and eager to learn and progress. Exhibit a "can-do" attitude and maintain a friendly attitude while striving to achieve targets and timelines.
  • Strong IT and administrative skills are essential for keeping accurate and up-to-date records.
  • Thrive in a team environment and possess strong interpersonal skills. Empathy, positivity and integrity go along way. We are non-scripted, personable and authentic.
  • Maintain composure under pressure, manage multiple tasks, and ensure that operational needs and departmental goals are met consistently.
  • Excellent communication skills, including patience to listen and learn about problems before offering solutions.
  • Be quick to adapt and proactive in response to changes in processes or departmental initiatives.
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About Us

We believe in the power of homes to improve lives, support livelihoods, and build communities. That’s why our mission is to be the trusted foundation of every home by connecting people with the trades and tools to make home improvements easy. 

Established in 1998, we’ve built a UK leading brand, expanded our trade base, and seen record levels of consumer demand – but this is just a start! We are excited about the unique opportunity ahead of us to deliver unparalleled growth while strengthening our position as a UK leading marketplace for home improvements and repairs.  

Our values are who we are and what we do. As a collective we are all in and moving at pace. We have a bias for action and are always customer obsessed. We are innately ambitious and think big and bold. And we always do the right thing by our customers and our team.

So, if you want to be part of a forward-thinking, values driven business that is truly going places - then maybe this is the place for you?

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