Collections Advisor (Customer Support)

Lakeside, Portsmouth
About The Role
Collections Advisor (Customer Support) 
Are you tenacity, resilience and have a knack for difficult conversations? Excellent at customer service?
To support Checkatrade' s ongoing growth we are investing heavily on our Portsmouth based Collections Advisor team. This is a fast based call centre opportunity that offers you a blend of contact centre customer service exposure and opportunity to gain experience in credit collections.   At Checkatrade, we’ve got a good thing going, we invest in our people, support career development and in return we look for brilliant people, driven to uphold the high standards we are well known for. If you are a true service professional and love the idea of troubleshooting issues, removing barriers, and providing top class service, we’d love to hear from you.
Location: Portsmouth, Hampshire. 

Where do you fit in?

Reporting to the Credit Collections Team Leader you’ll be working as a part of a wider finance team to support our trade members to ensure their accounts are paid on time and within agreed terms. 47,000 trade members and growing, our collections team is sizable and well trained in providing fantastic service, whilst managing member expectations on contractual agreements and payment deadlines. Your day to day will involve working from a structured call centre scheduling system to undertake high volume of calls to existing trades (inbound and outbound), processing payments, setting up new direct debit schedules, agreeing on payment terms and removing any barriers to payment. You’ll also have an opportunity to work on a wide range of systems and tools including Sage, Zuora billing engine, Salesforce CRM and Web Office. Full training will be provided to ensure you are best set to accurately record information. We operate with integrity, handle each call with empathy and pull together as a team to deliver on targets set. 

What’s in it for you?

  • The chance to showcase your skills in a fast paced, growing local business. 
  • A varied and challenging role in a company that recognises and rewards its staff. This could be the start of your career journey at Checkatrade!
  • Basic salary of £24,000 per annum, operational bonus of up to £100 per month plus a brilliant benefits package: paid birthday leave, discounts from a wide range of retailers, a healthcare cash plan, and a scheme to help you buy the latest tech gadgets (and lots more).
  • Fun and vibrant team around you in a business going places.
  • Contracted hours are 35hours per week Mon to Saturday between 8am and 8pm. Current working pattern is Monday to Friday on a rolling shift basis for example  8-4, 8.30-4.30, 9-5, 9.30-5.30, 10-6. Saturdays are currently not covered but flexibility is required. Following training, we offer a mix of home and office based working.

We are an equal opportunities employer that is committed to diversity and inclusion in the workplace. 

What do you need to succeed?

  • Fantastic phone manner and experience in managing difficult conversation and/or handling complaints, influencing customers etc.
  • Your background could be from a contact centre, complaints, sales, credit control or any other profession where tenacity, resilience, self-motivation and proactivity are required to deliver results.
  • You’ll be quick to learn, and able to think on your feet. You’ll have lots of training and help to succeed.
  • Empathy, positivity and integrity go along way. We are non-scripted, personable and authentic.
About Us

Checkatrade is the homeowners choice for finding a local reputable and reliable tradesperson. For over 20 years, we've been the place where reputation matters most - and if you join us, you’ll ensure that our trade members continue to uphold these high standards.

With 47,000 trades available to help with your home improvement project, we’re here to help no matter how big or small the project you are undertaking is.

We're currently going through a period of significant investment and growth and we're looking for exceptional people to join us on our journey to help us achieve our ambitious goals. This is a really exciting time to join our team.

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