Senior Credit Control Manager

Lakeside, Portsmouth
About The Role

Senior Credit Control Manager

Checkatrade – Where reputation matters

We have a newly created opportunity for a Senior Credit Control Manager to support the Group Financial Controller in the delivery of an expert team of Credit Control Advisors in a fast paced, growing business. This is an exciting leadership opportunity to deliver a strong controlled environment, showing a robust commercial acumen whilst collaborating with Senior stakeholders. If you have the ability to drive a customer service focus team to success, then we’d love to hear from you!

Location: Portsmouth, Hampshire. Hybrid working applies – 2 days working in the office, 3 days working from home.

Where do you fit in?

Here at Checkatrade we make home repairs and improvements easy for everyone. Our vision is to make Checkatrade the number one place homeowners go to get their jobs done by quality tradespeople. Reporting to our Group Financial Controller, you'll manage a team of circa 20 Credit Control Advisors, with direct line reporting of 4. You’ll be an inspiring leader, delivering operational targets whilst recruiting and developing the team to feel equipped and empowered to fulfil their roles and responsibilities.  You’ll be their first contact for queries, problems, and coach them to consider their options and propose their own solutions. You will be involved with the implementation of a new Credit Control re-design alongside the roll out of a new Customer Relationship Management tool. You’ll manage relationships with 3rd party legal debt support providers to maximise return on investment. If you would like to be part of a forward-thinking, values driven business that truly put’s it’s people first then this is the role for you!

What’s in it for you?

  • An exciting opportunity to join a household digital brand that is investing heavily on its future.
  • An opportunity to make a genuine difference by showcasing your management capabilities.
  • A brilliant benefits package, including paid birthday leave, discounts at hundreds of online & high street retailers, gym membership and much more.

We are an equal opportunities employer that is committed to diversity and inclusion in the workplace. 

What do you need to succeed?

  • Previous experience in a Head of Credit Control / Senior Credit Control Manager role within a Customer Service environment.
  •  Financial knowledge including budgeting, P&L and forecasting for debt management.
  • Sound people leadership experience.
  • Demonstrable experience of high volume, low value debt would be great!
About Us

Checkatrade is the homeowners choice for finding a local reputable and reliable tradesperson. For over 20 years, we've been the place where reputation matters most - and if you join us, you’ll ensure that our trade members continue to uphold these high standards.

With 47,000 trades available to help with your home improvement project, we’re here to help no matter how big or small the project you are undertaking is.

We're currently going through a period of significant investment and growth and we're looking for exceptional people to join us on our journey to help us achieve our ambitious goals. This is a really exciting time to join our team.

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Lakeside, Portsmouth
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