National Accounts Support Advisor

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Location
Lakeside, Portsmouth
About The Role
National Accounts Support Advisor

Checkatrade - Where Reputation Matters

Due to growth, we are looking for a National Accounts Support Advisor to provide advisory support to our National Account Members by delivering a professional and exemplary level of customer service. You’ll be exploring solutions to complex queries through high quality conversations. Always representing Checkatrade to a high standard, you’ll be a key player in ensuing the best possible service is delivered, you will do this by being an advocate for the brand and continuously striving to demonstrate the Checkatrade Values, with the intention of increased member engagement and member retention. If you are a true service professional, we’d love to hear from you!

Location: Portsmouth, Hampshire. Hybrid working applies – 2 days working in the office, 3 days working from home.

Where do you fit in?

Here at Checkatrade we make home repairs and improvements easy for everyone. Our vision is to make Checkatrade the number one place homeowners go to get their jobs done by quality tradespeople. Reporting to our National Accounts Sales Manager, you’ll be the first point of contact for all National Accounts Support Advisor to provide immediate support with queries on process, web office, salesforce etc. You will support the Sales Manager to train National Accounts Support Advisor on delivering the best-in-class service to our customers. You will escalate complex issues to the Sales Managers where necessary. If you would like to be part of a forward-thinking, values driven business that truly put’s it’s people first then this is the role for you!

What’s in it for you?

  • An exciting opportunity to join a household digital brand that is investing heavily on its future.
  • An opportunity to make a genuine impact through delivering on untapped potential and new customer segment.
  • A brilliant benefits package, including paid birthday leave, discounts at hundreds of online & high street retailers, gym membership and much more.

We are an equal opportunities employer that is committed to diversity and inclusion in the workplace. 

 What do you need to succeed?

  • Minimum of 4 GCSE, Grade C or above in English and Maths.
  • Previous experience within a Customer Service role with the ability to influence people clearly and concisely.
  • Strong IT skills with a “can-do” attitude.
  • Ability to work under pressure in fast pace changing environments.
About Us

Checkatrade is the homeowners choice for finding a local reputable and reliable tradesperson. For over 20 years, we've been the place where reputation matters most - and if you join us, you’ll ensure that our trade members continue to uphold these high standards.

With 47,000 trades available to help with your home improvement project, we’re here to help no matter how big or small the project you are undertaking is.

We're currently going through a period of significant investment and growth and we're looking for exceptional people to join us on our journey to help us achieve our ambitious goals. This is a really exciting time to join our team.

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