Customer Service Advisor (Membership Experience Team)

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Location
Lakeside, Portsmouth
Department
Membership Advice
Advertising Salary
21K PA + Bonus & Brilliant Benefits
About The Role

“Customer service role that ticks all the boxes”

Fantastic on the phone and legendary at listening? Looking for a fast-paced job with variety and challenge, tons of training and plenty of chances to showcase your skills?

To support Checkatrade ongoing growth, we are continuously recruiting service focussed Call Centre Agents to join our Membership Experience team. Our Customer Service Advisors are true Checkatrade Champions and the first in line to answer calls from tradespeople. No two calls will be the same and you’ll be free from scripted conversations, providing a five star service with a smile.  Officially recognised as a “Great Place to Work 2021” this is an exciting time to join a fantastic local business where people matter!

Where do you fit in?

Joining one of the largest teams within Checkatrade, a friendly, fun bunch who love to help people, you'll talk to a huge variety of Checkatrade members, providing advice and guidance, offering support, and helping them to get the most from their membership. You’ll become an expert in all things Checkatrade, from products and services, to offers, promotions and member benefits. You’ll take complex queries in your stride, taking responsibility for your calls and ensuring a one call resolution wherever possible. With strong admin and IT skills, you’ll log each call, keeping records accurate and up to date. This includes having the opportunity to work on Salesforce CRM and other contact centre tools.

What’s in it for you?

  • £21K basic + bonus to boost your wages and a brilliant benefits package, including paid birthday leave, discounts from a range of well-known retailers, gym membership and a scheme to help you buy the latest bike or tech gadgets. Plus lots more.
  • You'll be part of an awesome team, with plenty of training and help to be a huge success including opportunities for career progression. 
  • 35 hour working week with shifts patterns worked between Mon to Friday 8am and 6pm. Following training, we offer a mix of home and office working.

What do you need to succeed?

  • A background in a phone-based customer service role, willingness to learn and progress.
  • Be a service super star and a total team player with great people and communication skills.
  • Good  IT skills and be comfortable working to KPIs in a fast-paced environment with lots of change.
  • You’ll be confident, positive, proactive, and calm under pressure.
  • You take pride in your work, always striving for the best results for our tradespeople and our business.

About Us

Checkatrade is the consumer choice for finding a local reputable and reliable tradesperson. For over 20 years, we've been the place where reputation matters most - and if you join us, you’ll ensure that our trade members continue to uphold these high standards. 

With 44,000 trades available to help with your home improvement project, we’re here to help no matter how big or small the project you are undertaking is. 

We're currently going through a period of significant investment and growth and we're looking for exceptional people to join us on our journey to help us achieve our ambitious goals. This is a really exciting time to join our team.

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