Customer Service Advisor - Membership Experience Team

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Location
Lakeside, Portsmouth
Department
Membership Advice
Advertising Salary
21K PA + Bonus & Brilliant Benefits
About The Role
 

Looking for a customer service role that ticks all the boxes?

Variety – No two calls are the same    No Scripted conversations  

Career progression    A mix of home & office working         Bonus & Brilliant Benefits 

Are you fantastic on the phone and legendary at listening? Are you looking for a fast-paced job with variety and challenge, tons of training and plenty of chances to showcase your skills?

We've hired throughout the pandemic, have not furloughed a single person, and are continuing to grow. We've also been officially recognised as a "Great Place to Work 2021"

Our Advisors are the first in line to answer calls from tradespeople, and are our Checkatrade champions - providing five-star service with a smile. We have the best people, offices, training and career progression around – apply today to find out more.

Where do you fit in?

You'll talk to a huge variety of tradespeople – providing advice and guidance, offering support, and helping them to get the most from their membership. You’ll become an expert in all things Checkatrade, from products and services, to offers, promotions and member benefits. You’ll take complex queries in your stride - taking responsibility for your calls and ensuring a one call resolution wherever possible. With strong admin and IT skills, you’ll log each call, keeping records accurate and up to date. 

You’ll be joining the largest team within Checkatrade – a friendly, fun bunch who love to help people.

What’s in it for you?

  • A team bonus – there'll be opportunities to boost your wages
  • A brilliant benefits package, including paid birthday leave, discounts from a range of well-known retailers, gym membership and a scheme to help you buy the latest bike or tech gadgets. Plus lots more.
  • You’ll be part of an awesome team, with plenty of training and help to be a huge success

What do you need to succeed?

  • A background in a phone-based customer service role is a must. Call/Contact Centre experience would be an advantage. You’ll have brilliant customer service skills, be confident with IT and a total team player
  • You'll be used to working to KPI’s in a fast-paced environment with lots of change, with excellent communication skills – you’ll be confident, concise and calm under pressure
  • You’ll be positive and proactive - willing to learn and progress. You’ll know what excellent looks like and will always strive for the best results for our tradespeople and our business

We are looking for people to work 35 hours per week, Monday to Saturday with shifts between 8am and 8pm on a rota basis. Additional hours may be available subject to the needs of the business.

Following training, we offer a mix of home and office working.

 

About Us

Checkatrade is the consumer choice for finding a local reputable and reliable tradesperson. For over 20 years, we've been the place where reputation matters most - and if you join us, you’ll ensure that our trade members continue to uphold these high standards.

With 50,000 trades available to help with your home improvement project, we’re here to help no matter how big or small the project you are undertaking is.

We're currently going through a period of significant investment and growth and we're looking for exceptional people to join us on our journey to help us achieve our ambitious goals. This is a really exciting time to join our team.

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Location
Lakeside, Portsmouth
Department
Membership Advice
Advertising Salary
21K PA + Bonus & Brilliant Benefits
Location
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